About Customer Care


We, at MGL believe in sustainable growth through quality and are

committed to provide safe and  un-interrupted supply of Natural Gas

at competitive price to our valued customers.

In it's pursuit of providing excellent service to its customers;

MGL has taken several customer-friendly initiatives such as

1.     A well-equipped Customer Care Centre to cater to customer requirements.

Competent and adequately trained personnel are deployed to respond

to customer's requirements.

2.     First City Gas Distribution Company to have a SAP based Customer Care Module,
which is easily accessed across all its offices in and around Mumbai.

3.     MGL Connect, a mobile app available on Google Playstore free of cost to enhance consumer service

4.   Presence on social media : facebook and twitter

5 . Multiple channels of communication for our valued customers:

 

In case of Emergency like gas leakage or fire call our 24 hours (toll free) number 1800 22 99 44 or 022 -24012400.





Escalation Matrix


For UNRESOLVED issues please contact – Customer Care: Mahanagar Gas Limited, Pay and Accounts Building, Ground Floor, Near Family Court, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051 Complaint In-charge: Mrs. Veera Rajwani – (022) 26594555 (Ext No. 4548) Nodal Officer : Mr. Rishi Kumar – (022) 26594555 (Ext No. 4549) Appellate Authority: Mr. Rohintan Elavia – (022) 26594555 (Ext No. 4535) (Kindly contact the above personal between 3:00 pm and 5:00 pm on working days except 2nd and 4th Saturday of the month with the Unique Docket Number given at the time of registering your concern)